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Sea Mar CHC - Careers
Office / Clerical Support Job Opening in Olympia, Thurston County
Job Summary
Job Type :
Olympia , WA
Application Deadline:
Contact Information:
Person: Rafael F. Saucedo, Managed Care Regional Coordinator
Download Documents:
Community Resource Navigator - Posting #15911
About the Job

Sea Mar Managed Care Department is currently seeking applicants for the following position: Community Resource Navigator in Thurston County (1). This is a full time union position. They report to the Managed Care Regional Coordinator in their area. POSITION SUMMARY The role of the Community Resource Navigator is to provide information and assistance to individuals seeking health coverage, health care and other local resources that aid them in maintaining a healthy life style. They help in educating eligible individuals on how to navigate health insurance options, public programs, and Sea Mar services and assist with the application processes. They aid newly assigned and hi risk patients in scheduling their initial appointment for medical, dental and care management services. They provide case management and or participate in intervention strategies that remove barriers that may result in appointment no shows. In addition they are responsible for meeting all Washington State and Sea Mar testing and certification requirements. ESSENTIAL DUTIES and RESPONSIBILITIES The successful applicant will: Pro-actively aid in increasing public awareness regarding health coverage enrollment opportunities by planning and conducting outreach activities, and participating at corporate community events. • Assist in the development and distribution of informational/promotional materials, and establishes and maintains referral relationships with local organizations, agencies, institutions and businesses as directed by the Managed Care Department. • They will routinely work uninsured lists from Sea Mar dental, behavioral health, and ancillary service sites to advance enrollment of eligible individuals onto health coverage and inform non eligible individuals about health care options. • Assist consumers with online public health coverage and program applications, provide the necessary information for consumer to navigate health plan options and make well informed decisions. • Serve as a service navigator for consumers wishing to establish Sea Mar as their medical home, by providing information regarding services available, and consumer rights and responsibilities. • Be responsible for assisting Hi Risk patients in scheduling a care manager appointment and facilitate processes to ensure they’ve established care and use a case management model in working with patients who fail to keep their initial medical visit, removing impediments by identifying and linking them to necessary resources. • Be responsible for maintaining daily activity records, submitting progress reports, and assist in identifying areas for quality improvement and efficiency to the Managed Care Department. • Assists in identifying, monitoring and tracking uninsured individuals and advocating on their behalf regarding barriers to coverage and or access of health care services. • Performs all duties in a professional manner, participates at all mandatory state and corporate trainings and meet all competency testing requirements, on health coverage policy changes impacting consumers and or processes. • Perform any and all other duties as may be assigned while adhering to all corporate and departmental policies and procedures.

Required Qualifications

QUALIFICATIONS: Applicant must have excellent customer service skills. They must possess good organizational and time-management skills, demonstrate good judgment, excellent problem-solving abilities and maintain a professional demeanor at all times. The applicant must be proficient at public speaking, spelling, grammar and written communication. They must be bilingual fluent in English and a 2nd language, preferably Spanish with the ability to read and write proficiently in both languages. Legible handwriting required. This person must be of good character and maintain confidentiality. They need to be self-motivated and have an excellent work ethic, including the ability to work both as part of a team and independently. They must be able to work evenings and weekends as needed. They will be responsible for their specific county assigned but may be required to travel to assist In Person Assisters in other counties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: AA or BA in Social Services or Business Administration is preferred. At least 2 years of customer service experience is required; preferably in a health care environment. Additional work experience may be substituted for some education. Marketing and selling experience considered a plus. The applicant must be proficient in Microsoft programs specifically in both WORD and EXCEL and in general overall computer usage. The applicant must have the ability to read and interpret complex documents, reports as well as data.

How to apply

If interested, please use the link to the left to download and fill out the Sea Mar Job Application; email or mail it with a cover letter and resume with posting number to Sea Mar Community Health Centers: Interested applicants must complete a Sea Mar employment application form and submit it to Rafael Saucedo, Managed Regional Coordinator. Your applications and resume can be submitted electronically, by fax to (253) 381-0407 or hand delivered. If you have any questions, please call (253) 280-9880.